Return policy

Exchanges from Australia

We do allow for exchanges if you have ordered the wrong size, one exchange for free is available for every order. If more exchanges are required, please note there will be a shipping fee on the second exchange.

You can exchange any sandals' sizes, with the exception of those sandals that were purchased in the CLEARANCE section.

Our exchange policy lasts 30 days from your order date, so we will offer exchanges for items and situations raised within that timeframe. We highly recommend you and your little one to try on the sandals as soon as they arrive.

If you need to exchange, please notify us immediately on receipt of the shoes. Email us at contact@menorcasandals.com.au with details and the request for exchange.

Ensure the sandals are not worn or used before you send them back as we will not be able to accept worn sandals. The sandals must be on the original packaging in order to be accepted.

You will need to send the sandals you require an exchange for to  the below address at your own cost.

Menorca Sandals (Att/ Silvia)
26 Dougharty Rd
Heidelberg West VIC 3081

Upon receiving the sandals, we will send the new size back (for the first exchange, we will cover the shipping).

Please note we are only able to do one exchange per order. 

Also note that if you ordered 2+ pairs of sandals with free shipping on the original order and on the request for a refund for your sandals, your order becomes an order with one pair we need to discount the shipping fee (15AUD) from the refund.

Exchanges from New Zealand

You can exchange any sandals' sizes, with the exception of those sandals that were purchased in the CLEARANCE section.

Please note that we don't exchange colours due to change of mind.
Our exchanges are limited to sizing.

Our exchange policy lasts 30 days from your order date, so we will offer exchanges for items and situations raised within that timeframe. We highly recommend you and your little one to try on the sandals as soon as they arrive.

If you ordered the wrong size, please notify us immediately on receipt of the shoes. Email us at contact@menorcasandals.com.au with details and the request for exchange.

Ensure the sandals are not worn or used before you send them back as we will not be able to accept used or dirty items. The sandals must be on the original packaging in order to be accepted.

You will need to send the sandals you require an exchange for to  the below address at your own cost.

Menorca Sandals (Att/ Silvia)
26 Dougharty Rd
Heidelberg West VIC 3081

Upon receiving the sandals, we will email you with an invoice for the exchange shipping.

Refunds

Refunds are available only for full-priced sandals (never the pairs on CLEARANCE). 

Our exchange policy lasts 30 days from your order date, so we will offer refund for items and situations raised within that timeframe. 
We highly recommend you and your little one to try on the sandals as soon as they arrive.
In this instance, please contact us on contact@menorcasandals.com.au immediately upon receipt of your shoes. 

Ensure the sandals are not worn or used before you send them back as we will not be able to accept used or dirty items. The sandals must be on the original packaging in order to be accepted.

You will need to send the sandals you require a refund for to  the below address at your own cost:

Menorca Sandals (Att/ Silvia)
26 Dougharty Rd
Heidelberg West VIC 3081

Clearance pairs

Clearance pairs are heavily reduced in price.
Clearance pairs cannot be refunded or exchanged and please note we make no exceptions.